Refund Policy

Refunds, Returns & 30-Day Money-Back Guarantee

Last updated: 24 October 2026

This policy applies to products bought directly from scandigum.com. It forms part of our Terms of Service. The seller is The Kybalion AB (company reg. no. 559433-6785), Lindeborgsgatan 295, 215 81 Malmö, Sweden.

1. Orders are final once created

An order is created the moment its payment is processed, whether it is a one-time purchase, a first subscription order or a renewal. From that moment it is final. We do not cancel, change or refund orders after they are created, whether or not they have been packed or shipped. The only exceptions are sections 2, 4 and 7 of this policy and any right the law of your country gives you that cannot be excluded by contract.

2. Our 30-day money-back guarantee

2.1 What it covers. If Scandi isn't for you, you can get your money back on your first order. Ask within 30 days of delivery. You don't need to send anything back, and it doesn't matter whether you have opened the products.

2.2 Conditions. The guarantee applies when all of the following are true:

- it is your first order from us, whether a subscription or a one-time purchase;

- it is one per household. No one with the same name, delivery address, email address, phone number or payment card has used the guarantee before;

- you ask within 30 days of the delivery date shown in tracking;

- you bought directly from scandigum.com, not from a retailer, marketplace or reseller.

2.3 How to ask. Email support@scandigum.com from the email address on your order. Include your order number and the words "Money-back guarantee". You don't have to give a reason.

2.4 Refund. We refund the product price you paid for your first order, after any discount, to your original payment method within 10 business days of your request. Your bank may take a few more days. Shipping charges, customs charges and bank fees are not refunded.

2.5 Subscriptions. To stop future renewals, cancel in your customer portal.

3. Opened products

Our gum is a food product sealed for health-protection and hygiene reasons. A product cannot be returned or refunded once the outer bag has been opened, a tin's plastic seal has been broken, or the product has been opened or used in any other way. The only exceptions are the money-back guarantee on your first order (section 2) and faulty products (section 4).

4. Faulty, damaged or incorrect products

4.1 If a product arrives damaged, is faulty, or is not what you ordered, email support@scandigum.com within 48 hours of delivery. Include your order number and clear photos of the product, the packaging and the shipping label.

4.2 Once we have verified the problem, we will send a replacement or refund the affected products, at our choice. If we ask you to send the products back, we pay for the return.

4.3 The 48-hour window applies to our fast replacement service. It does not limit your legal rights for faulty goods (section 8).

5. Subscription renewals

Renewal orders are final once charged (section 1) and will ship. To avoid the next renewal, cancel at least 24 hours before your billing date in your customer portal. See our Subscription Terms. The money-back guarantee does not apply to renewals.

6. Refunds in general

Refunds always go to the person who paid, by the original payment method. We do not refund to another card, account or person.
We refund the amount you actually paid, after any discounts. Discount codes, promotional credit and loyalty rewards used on an order are not reissued.
Bank, card and currency conversion fees charged by your bank are not refunded.
For refused, undeliverable or customs-held parcels, see our Shipping Policy.
If you dispute a charge with your bank instead of contacting us, we will provide our records of your order, the terms you accepted and its delivery to your bank. We may suspend your account and subscriptions while the dispute is open.

7. Right of withdrawal for consumers in the EU, EEA and UK

If you are a consumer living in the EU, the EEA or the UK, you have a legal right to withdraw from your purchase within 14 days, without giving a reason. This right exists alongside our money-back guarantee and is not limited by section 1.

7.1 Withdrawal period. The 14 days run from the day you, or a person you name (not the carrier), receive the goods.

If one order arrives in several parcels, the period runs from the last parcel.
For a subscription, it runs from the delivery of your first order. Renewal orders do not start a new withdrawal period.

7.2 Exception: sealed products that have been opened. The right of withdrawal does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons, once they have been unsealed after delivery. Our products are sealed. Each tin is wrapped in a plastic seal and packed in a sealed outer bag. If the outer bag has been opened, a tin's plastic seal has been broken, or the product has been opened in any other way, the right of withdrawal no longer applies to it.

7.3 How to withdraw. Tell us clearly, before the 14 days run out, that you want to withdraw. Either:

use the "Withdraw from contract here" function on our website: scandigum.com/pages/withdraw; or
email support@scandigum.com, or write to The Kybalion AB, Lindeborgsgatan 295, 215 81 Malmö, Sweden. You may use the model form below, but you do not have to.

We confirm every withdrawal by email.

7.4 Sending the goods back.

Send the unopened, sealed goods to Scandi Gum Returns, The Kybalion AB, Lindeborgsgatan 295, 215 81 Malmö, Sweden, without undue delay and no later than 14 days after telling us you are withdrawing.
Write your order number on the parcel.
You pay the cost of returning the goods.
Use a tracked service and email us the proof of postage and the tracking number.
The parcel is your responsibility until it reaches us.

7.5 Refund. We refund what you paid for the withdrawn goods, including the cost of our cheapest standard delivery. We pay it within 14 days of receiving your withdrawal, using your original payment method, at no charge to you.

We may hold the refund until the goods are back with us or you have sent proof that you posted them, whichever comes first.
If you chose a more expensive delivery option, we do not refund the extra cost.

7.6 Loss in value. You are liable for any loss in value caused by handling the goods beyond what is necessary to establish their nature and characteristics. If goods come back opened, unsealed, damaged or partly used, we will reduce the refund by that loss. For a food product that can no longer be sold, the loss is the full price.

7.7 Model withdrawal form. Complete and return this form only if you wish to withdraw from the contract.

To: The Kybalion AB (Scandi Gum), Lindeborgsgatan 295, 215 81 Malmö, Sweden, support@scandigum.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

8. Your legal rights

Nothing in this policy limits the rights the law of your country gives you, including your rights for goods that are faulty or not as described.

EU and EEA: a legal guarantee of conformity of at least 2 years from delivery.
UK: your rights under the Consumer Rights Act 2015.
Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9. Questions and complaints

Email support@scandigum.com. Our latest contact details are on our contact page.

Consumers in Sweden and the EU can also refer a dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, www.arn.se. We take part in ARN proceedings.