Cancellations

Subscription Terms

Last updated: 24 October 2026

These Subscription Terms apply when you subscribe to a Scandi Gum product. They form part of our Terms of Service. Scandi Gum is a brand of The Kybalion AB (company reg. no. 559433-6785), Lindeborgsgatan 295, 215 81 Malmö, Sweden ("Scandi Gum", "we", "us", "our").

The short version

• No commitment. Cancel any time up to 24 hours before your next billing date and you will not be charged again.
• Cancelling takes a minute in your customer portal: scandigum.com/a/account/login. Enter your email, enter the one-time code we send you, and cancel.
• Your subscription renews automatically at the interval and price shown in the offer you accepted, until you cancel.
• First-order discounts apply to your first order only. Every renewal after that is charged at the regular renewal price shown in the offer, which is higher (section 1A).
• Every order is final once it is created. Renewal orders are not refundable, whether or not they have shipped.

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1. How your subscription works

1.1 When you subscribe, you authorise us to store your payment details securely through our payment provider. You also authorise us to charge your payment method automatically and ship your order at the delivery interval you chose, until you cancel. If your card is replaced or renewed, your card network or bank may give us your updated card details so your subscription continues.

1.2 The products, the delivery interval, the price of your first order and the price of each renewal are shown in the offer at checkout, and are confirmed in your order confirmation email.

1.3 Delivery intervals, discounts, free shipping, free gifts and other benefits vary from offer to offer. They apply only as described in the offer you accepted.

1.4 There is no minimum term and no minimum number of orders.

1A. First-order discounts

1A.1 What it is. Some subscription offers include a first-order discount. It is a one-time discount on the first order of your subscription only. It does not apply to any renewal.

1A.2 What you are told before you pay. When an offer includes a first-order discount, the offer shows two prices before you subscribe:

• the discounted price of your first order;
• the regular renewal price charged for every order after that, at your chosen interval.

The renewal price is also confirmed in your order confirmation email and in your customer portal.

1A.3 What you agree to. By subscribing to an offer with a first-order discount, you agree that:

• your first order is charged at the discounted price;
• from your second order onwards, each renewal is charged at the regular renewal price shown in the offer;
• the renewal price is higher than the first-order price.

The move from the first-order price to the renewal price is the price you agreed to when you subscribed. It is not a price change, and no further notice is sent before it.

1A.4 Once per customer. A first-order discount can be used once per customer and household, meaning the same person, delivery address, email address, phone number or payment card.

• It does not apply again if you cancel and subscribe again, reactivate a subscription, or open another account.
• It cannot be combined with other discount codes or offers, unless the offer says so.
• If we find it was used more than once, we may charge the regular price for that order or cancel it.

1A.5 Gifts and extras. Free packs included in your offer, for example “6 Boxes + 1 FREE” or “8 Boxes + 2 FREE”, are also included in every renewal of that offer. Other free gifts and extras included with a first-order discount, such as the Progress Tracker and the Shade Guide, apply to the first order only, unless the offer says otherwise.

1A.6 No commitment. You can cancel after your first order, before your second billing date, without paying back the discount (see section 6). The 30-day money-back guarantee refunds the amount you actually paid for your first order, after the discount.

2. Billing and order creation

2.1 Each renewal is charged on its billing date, which you can see in your customer portal. When the charge succeeds, your renewal order is created and goes straight into fulfilment.

2.2 If a billing date falls on a weekend or public holiday, or on a date that does not exist in that month, we may charge on the next business day.

2.3 If a payment fails, we may retry it several times over the following days. If it still fails, we may pause or cancel your subscription. An order is only created once a payment succeeds. You can update your payment details in the customer portal at any time.

2.4 The payment methods accepted for subscriptions are shown at checkout. Gift cards and store credit cannot be used for renewals.

2.5 Your bank or card issuer may charge currency conversion or foreign transaction fees. These are between you and your bank and are not refunded by us.

2.6 Shipping costs, taxes and import duties are covered in our Shipping Policy.

3. Orders are final once created

3.1 An order is created the moment its payment is processed. That applies to your first order and to every renewal. From that moment the order is final. It cannot be cancelled, changed or refunded, whether or not it has been packed or shipped.

3.2 Cancelling your subscription stops future renewals only. It does not cancel or refund an order that has already been created.

3.3 Section 3.1 does not affect:

• your rights for faulty, damaged or incorrect products, and our 30-day money-back guarantee on your first order, both under our Refunds, Returns & Guarantee policy;
• the 14-day statutory right of withdrawal for consumers in the EU, EEA and UK. For a subscription, this period runs from the delivery of your first order only; renewal orders do not start a new period;
• section 4.4;
• any other right the law of your country gives you that cannot be excluded by contract.

4. Price changes

4.1 We may change our prices at any time.

4.2 If the price of your subscription changes, we will email you at least 7 days before the first renewal charged at the new price. If you do not want to continue at the new price, cancel before that renewal is charged. If you do not cancel, you accept the new price, and it applies from that renewal onwards.

4.3 When a first-order discount (section 1A) or another introductory or promotional price ends as described in your offer, that is not a price change under 4.2.

4.4 If you live in New York and we charge you an increased price you did not agree to, you may cancel within 14 days of that charge and receive a refund of it.

5. Changing, pausing and skipping

5.1 In your customer portal you can change your products, quantity, delivery interval, address and payment method, and skip or postpone a delivery.

5.2 A change applies to your next renewal only if you make it at least 24 hours before that renewal's billing date. Otherwise it applies from the one after.

5.3 A paused or postponed subscription resumes automatically on the date shown in your portal, and is billed from then at your chosen interval.

6. Cancelling

6.1 You can cancel at any time. There is no cancellation fee.

6.2 To stop your next renewal, cancel at least 24 hours before its billing date. We may be able to stop a renewal if you cancel later, but we do not guarantee it. If a renewal has already been charged, that order is final (section 3), it will ship, and your cancellation takes effect from the following billing date.

6.3 You can cancel in either of these ways:

• Customer portal (easiest, takes effect immediately): scandigum.com/a/account/login. Enter your email, enter the one-time code we send you, open your subscription and choose Cancel.
• Email: support@scandigum.com, from the email address on your subscription, with your name and the words "Cancel my subscription".

Our latest contact details are always on our contact page.

6.4 An email request counts from the time we receive it. We confirm every cancellation by email. If you do not receive a confirmation, your subscription may still be active, so check your portal or contact us.

6.5 When your subscription ends, all subscriber benefits end with it, including subscriber prices, discounts, loyalty points, rewards, free gifts and other perks, unless your offer says otherwise. If you subscribe again later, the offer available at that time applies.

6.6 We may cancel your subscription if a payment cannot be collected, a product is discontinued, you breach our terms, or we stop offering subscriptions in your country. We will tell you by email, and you will not be charged after the cancellation.

7. Product updates

7.1 We may improve a product's formula, flavour or packaging from time to time. Your subscription continues with the updated product.

7.2 If a change is material, such as a change to a key ingredient or an allergen, we will email you before the first order that includes it, so you can change or cancel your subscription.

7.3 If a product in your subscription is discontinued or out of stock, we may substitute a comparable product of equal or higher value, delay the order until stock returns, or cancel the order and refund it. We will tell you by email.

8. Emails we send

We send an order confirmation for every order and a shipping confirmation once it ships, to the email address on your account. You are responsible for keeping that email address up to date and for checking it. Emails we send to that address count as received.

9. Changes to these terms

We may update these terms for valid reasons, such as a change in the law, in our products or offers, or in how we run subscriptions. We will email active subscribers about material changes at least 7 days before they apply to their next renewal. If you do not agree, you can cancel before then. If you do not cancel, the updated terms apply.

10. Contact

The Kybalion AB, Lindeborgsgatan 295, 215 81 Malmö, Sweden
Email: support@scandigum.com
Company reg. no. 559433-6785 · VAT no. SE559433678501
Our latest contact details are on our contact page.