Shipping
Shipping Policy
Last updated: 24 October 2026
This policy applies to every order from scandigum.com, whether it is a subscription or a one-time purchase. It forms part of our Terms of Service. Orders are sold and shipped by The Kybalion AB (company reg. no. 559433-6785), Lindeborgsgatan 295, 215 81 Malmö, Sweden.
The short version
- Orders are usually dispatched within 1-5 business days and delivered 5-15 business days after dispatch. These are estimates, not guaranteed dates.
- Shipping costs depend on your offer and your destination, and are shown at checkout.
- An order counts as delivered when the carrier marks it as delivered.
- Report a missing parcel within 5 days, and damage or a wrong item within 48 hours.
- Once an order is created it is final. See our Refunds, Returns & Guarantee policy.
1. Where we ship
1.1 We ship internationally. The countries we deliver to are the ones you can select at checkout. We may stop shipping to a country at any time.
1.2 We may refuse or cancel, with a full refund, any order to a destination we cannot lawfully or practically serve. That includes destinations under sanctions or trade restrictions, and areas our carriers do not reach.
1.3 Outside the EU and UK, import rules in your country are your responsibility. Some countries restrict the import of food products, chewing gum, caffeine or certain ingredients. Before ordering, check that our products may be imported into, and used in, your country, for your personal use. If customs or another authority seizes, holds, returns or destroys your order because of your country's import rules, we are not responsible and the order is not refunded, unless the law of your country requires otherwise.
2. Processing time
2.1 Orders are usually prepared and handed to the carrier within 1-5 business days of payment, excluding weekends and Swedish public holidays. A subscription renewal is processed after its billing date.
2.2 Processing can take longer during high demand, promotions, restocking, holidays, payment or fraud checks, and other periods outside our control.
2.3 You receive an order confirmation email when your order is created, and a shipping confirmation, with tracking where available, when it leaves us.
3. Delivery time
3.1 Delivery usually takes 5-15 business days after dispatch. All delivery times are estimates, not guaranteed dates. A late delivery does not entitle you to a refund or compensation unless the law of your country gives you that right.
3.2 Because we ship internationally, delivery can be delayed by carriers, customs, weather, strikes, public holidays, high seasonal volume and other events outside our control. We are not responsible for delays caused by these events.
4. Shipping costs
4.1 Shipping costs depend on your destination, your order and the offer you accepted. They are shown at checkout before you pay.
4.2 Free or reduced shipping applies only when an offer says so, and only on that offer's terms. This applies to subscriptions and one-time orders alike.
4.3 Shipping charges are not refunded, except where our Refunds, Returns & Guarantee policy or the law requires it.
5. Duties, taxes and customs
5.1 Prices include VAT where checkout shows them as including VAT.
5.2 For orders delivered outside the EU, your country may charge import duties, taxes, customs clearance or brokerage fees. Unless checkout shows them as included, they are your responsibility, and the carrier may collect them before delivery.
5.3 Customs information is your responsibility. Some countries require a tax ID, customs ID, national ID number, national address or phone number to clear an order. Examples are a CPF in Brazil, a PCCC in South Korea, a RUT in Chile, KYC documents in India, and a national ID and National Address in Saudi Arabia. You must provide it at checkout or when the carrier or customs asks. We are not responsible for orders that are held, returned or destroyed because this information was missing, wrong or late.
5.4 If you refuse a parcel, do not pay the import charges, or do not provide the customs information requested, the parcel may be returned to us or destroyed. If it comes back to us, we refund the price of the products minus the original shipping costs and any return, storage or customs costs charged to us. If it is destroyed or abandoned, it is not refunded. Consumers in the EU, EEA and UK keep any refund the law gives them.
6. Your address and delivery details
6.1 You are responsible for giving us a complete and correct delivery address, name, email and phone number. We ship to the address you give us and are not responsible for orders sent to an address you entered wrongly.
6.2 Contact us as soon as possible if you need to change an address. We cannot change an order once it has been processed or shipped.
6.3 We may not deliver to, or accept responsibility for orders sent to, PO boxes, parcel forwarders, reshipping services or military addresses. If you use a forwarder, your order counts as delivered when it reaches the forwarder.
6.4 If a parcel comes back to us because the address was incomplete or wrong, or because it was not collected in time from the pickup point, we can reship it once you pay the new shipping cost. Otherwise we refund the products minus the shipping costs and any costs charged to us. A parcel not collected or claimed within 30 days of its return to us may be disposed of without refund.
7. Delivery, risk and missing parcels
7.1 When an order counts as delivered. An order is delivered when the carrier records it as delivered. That includes delivery to your mailbox, door, a safe place, a neighbour, a reception desk, a parcel locker, a pickup point or a forwarder. We rely on the carrier's delivery record as evidence of delivery. If you believe it is wrong, tell us within the time limits in 7.3 and we will investigate with the carrier.
7.2 Risk.
- For consumers in the EU, EEA and UK, the risk of loss or damage passes to you when the order is delivered.
- For all other customers, it passes to you when we hand the order to the carrier, unless the law of your country requires otherwise.
7.3 Tracking shows delivered, but you do not have it. Check around your address, with neighbours, with others at your address and at your local pickup point or locker. Then email us within 5 days of the delivery date shown in tracking. We will open an investigation with the carrier. We may ask you for a signed statement that you did not receive the parcel, and for a police report.
7.4 No delivery and no tracking update. If your order has not arrived 15 business days after dispatch, email us within 5 days after that.
7.5 What we do.
- If the carrier confirms the parcel was lost before delivery, or our investigation shows it was not delivered, we will reship your order or refund it, at our choice.
- Parcels recorded as delivered are otherwise not reshipped or refunded.
- Any reship is a one-time goodwill gesture per customer, and we may decline repeated claims.
- Claims made after the windows in 7.3 and 7.4 may be declined.
This does not limit any right the law of your country gives you.
7.6 Shipping protection. If you bought shipping protection at checkout, its own terms apply in addition to this policy. If you did not, our liability for lost or stolen parcels is limited to section 7.5.
8. Damaged, faulty or wrong items
8.1 Check your order when it arrives. If an item is damaged, faulty or not what you ordered, email support@scandigum.com within 48 hours of delivery. Include your order number and clear photos of the item, the packaging and the shipping label.
8.2 Once we have verified the problem, we will send a replacement or refund the affected items, at our choice. We may ask you to return them, and if we do, we pay for the return.
8.3 The 48-hour window applies to this fast replacement service. It does not shorten the legal rights you have for faulty goods (see our Refunds, Returns & Guarantee policy).
9. Questions
To change your address, skip a delivery or cancel a subscription, use your customer portal. For anything else, email support@scandigum.com. Our latest contact details are on our contact page.